Conditions of Sale

Information and Conditions of Sale - Door & Window Furniture

Making a Purchase

Please browse our website and if you wish to make a purchase you may buy online using any of the popular credit and debit cards.

Alternatively you can contact us direct and make payment by debit card, credit card or bank transfer.

To Buy Online

This is a simple process, just follow the instructions online:

• Select the items you wish to purchase by adding them to your basket.
• Vat at the prevailing rate will be added automatically for all UK and EU purchases.
  
• Proceed to checkout and login giving your e-mail address, press "continue"
• Select country and then the delivery option you require
• Fill in the delivery address and card details
  
• If the delivery address is the same as on the card tick the box, if not fill in the card address
• Check you are happy with the basket total, tick that you have read our conditions of sale and proceed to authorisation
• Print your receipt

Handling

We send your order as soon as possible usually the same or next working day. If we cannot despatch within 2 working days we will inform you via e-mail of an expected despatch date.

If an item is out of stock we will back order it for you and e-mail an expected despatch date, you can cancel the order if you would rather not wait.

Some deliveries will be direct from the manufacturer by next working day courier

Delivery Options

You can select the shipping rate according to how quickly you require your parcel.

The weight of the parcel dictates the options you have. We send all parcels using:

Royal Mail First Class Recorded:

Normally next working day delivery, but not guaranteed, must be signed for.

Royal Mail Special Delivery:

Next working day guaranteed (not Saturday) delivery by 1pm, must be signed for.

Courier:

Next working day delivery between 8am and 5.30pm, (not Saturday), must be signed for. We usually use UK Mail, Interlink Express and Citylink.

Please note that the majority of orders are delivered without a hitch. Once parcels are with the carrier they are out of our control and we cannot be held responsible for any consequent delays. If you are out when the carrier delivers they will leave a card for you to phone to arrange an alternative delivery day. Please respond to this immediately. If a parcel is returned to us undelivered, carriers impose a steep return charge. In this event we regretably have to pass this charge on to you, if it is clear that all address details were correct.

We can despach to another address if you are not sure you will be in to receive a parcel, or call us for costings on a timed delivery.

Credit Card Security

Shop with confidence that your card details are kept secure.

We use Sage Pay (formerly Protx) to handle all our card transactions. Sage Pay is one of the leading card handling companies and uses 256 bit encryption to protect your card security. Its links to the banking network are completely separate from the Internet and do not cross any publicly accessible networks.

Returns Policy

Returns are costly for you the customer and ourselves so we like to get it right first time. Many of our products are complicated. If you need any assistance please contact us by phone or e-mail before you buy.

Please inspect goods on receipt.

We offer a 14 day return policy if you are not satisfied with any item. This exceeds the requirements of the distance selling regulations.

Goods must be returned in the condition in which they were sold, with all packaging and fixings.

Postage and packing costs cannot be refunded and the cost of the return postage must be paid for by the customer.

Exchanges

Customer to pay additional postage cost

Special Orders

We do not offer refunds or exchanges if items have been made specially to order.

Faulty Items

In the unlikely event you receive a faulty item, please inform us immediately for a replacement.

International Orders

We are happy to post anywhere in the world.

VAT will be added to all orders within the EU. Outside the EU local import and customs charges may apply, these are the responsibility of the purchaser.

You can order online if your order is below 2kg total weight and the website will calculate the shipping costs. For orders over 2kg, the system will ask you to contact us for a postage quote. Please e-mail us with your shopping list.

When we have established the best way to ship your items we will contact you and then process the order

Contact Details for Returns

Conditions of Sale - Flooring and Doors

Our aim is for every customer to be happy with goods purchased from us. These conditions of sale are designed to prevent misunderstanding on behalf of both the buyer and the seller. You should familiarise yourself with these conditions prior to doing business with us, they are available here on our website and at our premises. These conditions do not preclude your legal rights.

The Seller does not knowingly sell any infested timber. Timber sold is untreated and entirely at the Buyers own risk and accordingly the Seller shall not be liable for any infestation problems thought to arise from such timber. For peace of mind the buyer should consider treating timber.

Where the Buyer has been shown a sample the Seller does not undertake that the bulk shall correspond with the sample in colour, exact dimensions or quality. It is suggested that the Buyer views and examines the bulk stock prior to ordering.

Any advice or recommendation given by the Seller or its employees to the Buyer either verbal or written, is followed or acted upon entirely at the Buyer's own risk and accordingly the Seller shall not be liable for any such advice or recommendation.

The price is exclusive of applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.

The Buyer shall pay the full price of the goods on delivery or collection. If the Buyer fails to make payment at the due time then without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to:

• Refuse to part with the goods
• Cancel any contract or further deliveries
• Make a handling charge of 20% (excludes all items purchasable on line) of the invoice value plus any carriage costs incurred.

Goods shall remain the absolute property of the Seller as legal and equitable owner until the Seller has received in cash or cleared funds payment in full for all amounts owing to the Seller.

Where by express agreement with the Seller, the Buyer returns goods to stock, a minimum handling charge of 20% of the invoice value plus carriage costs incurred will be deducted from the amount to be credited.

Bespoke items are not refundable.

The Seller shall take a 50% deposit where goods are being specially made for the buyer to an agreed specification or where goods are to be reserved prior to collection or delivery. The seller will retain the deposit if the Buyer in any way changes agreements made.

Delivery of the goods can be made by the Buyer collecting from the Seller's premises or by the Seller delivering the goods to a given address for an agreed charge. Reasonable access and assistance to unload should be provided. Goods will not be off loaded unless payment is received in full.

Risk to the goods shall pass to the buyer upon delivery or collection

The Seller's liability shall not exceed the invoice price of the goods concerned, all liability for consequential loss is expressly excluded.