Conditions of Sale

Information and Conditions of Sale - Door & Window Furniture, Bathroom Accessories

Making a Purchase

Please browse our website and if you wish to make a purchase you may buy online using any of the popular credit and debit cards.

Alternatively you can contact us direct and make payment by debit card, credit card or bank transfer. 

To Buy Online 

This is a simple process, just follow the instructions online: 

  • Select the items you wish to purchase by adding them to your basket. 
  • Vat at the prevailing rate will be added automatically for all UK and EU purchases. 
  • Proceed to checkout and login giving your e-mail address, press "continue" 
  • Select country and then the delivery option you require 
  • Fill in the delivery address and card details 
  • If the delivery address is the same as on the card tick the box, if not fill in the card address 
  • Check you are happy with the basket total, tick that you have read our conditions of sale and proceed to authorisation 
  • Print your receipt 

Handling 

We send your order as soon as possible usually the same or next working day. If we cannot despatch within 2 working days we will inform you via e-mail of an expected despatch date. 

If an item is out of stock we will back order it for you and e-mail an expected despatch date, you can cancel the order if you would rather not wait. 

Some deliveries will be direct from the manufacturer by next working day courier 

Delivery Options 

You can select the shipping rate according to how quickly you require your parcel. 

The weight of the parcel dictates the options you have. We send all parcels using: 

Royal Mail First Class Recorded
Normally next working day delivery, but not guaranteed, must be signed for. 

Royal Mail Special Delivery: 
Next working day guaranteed (not Saturday) delivery by 1pm, must be signed for. 

Courier: 
Next working day delivery between 8am and 5.30pm, (not Saturday), must be signed for. We usually use UK Mail, Interlink Express and Citylink. 

Please note that the majority of orders are delivered without a hitch. Once parcels are with the carrier they are out of our control and we cannot be held responsible for any consequent delays. If you are out when the carrier delivers they will leave a card for you to phone to arrange an alternative delivery day. Please respond to this immediately. If a parcel is returned to us undelivered, carriers impose a steep return charge. In this event we regretably have to pass this charge on to you, if it is clear that all address details were correct. 

We can despach to another address if you are not sure you will be in to receive a parcel, or call us for costings on a timed delivery. 

Credit Card Security 

Shop with confidence that your card details are kept secure. We use Sage Pay (formerly Protx) to handle all our card transactions. Sage Pay is one of the leading card handling companies and uses 256 bit encryption to protect your card security. Its links to the banking network are completely separate from the Internet and do not cross any publicly accessible networks. 

Returns Policy

Returns are costly for you the customer and ourselves so we like to get it right first time. Many of our products are complicated. If you need any assistance please contact us by phone or e-mail before you buy.

Please inspect goods on receipt. 

We offer a 14 day return policy if you are not satisfied with any item. This exceeds the requirements of the distance selling regulations. 

Goods must be returned in the condition in which they were sold, with all packaging and fixings. 

Postage and packing costs cannot be refunded and the cost of the return postage must be paid for by the customer. 

For your protection and ours, always ensure you return using a signed for service with appropriate insurance. Parcels which go missing are not our responsibility.

For more detail please read our Blog article Refunds and exchanges for Door Furniture & Window Furniture 

Exchanges 

Customer to pay additional postage cost 

Special Orders 

We do not offer refunds or exchanges if items have been made specially to order. 

Faulty Items 

In the unlikely event you receive a faulty item, please inform us immediately for a replacement. 

International Orders 

We are happy to post anywhere in the world. 

VAT will be added to all orders within the EU. Outside the EU local import and customs charges may apply, these are the responsibility of the purchaser. 

You can order online if your order is below 2kg total weight and the website will calculate the shipping costs. For orders over 2kg, the system will ask you to contact us for a postage quote. Please e-mail us with your shopping list. 

When we have established the best way to ship your items we will contact you and then process the order 

Contact Details for Returns 

Priors Reclamation Ltd 
Unit 10, Trading Estate 
Ditton Priors 
Shropshire 
WV16 6SS 

Tel: 01746 712450